FAQ

We offer a wide range of healthy and safe products for dogs and cats.  Our product categories include pet foods, treats, toys, grooming supplies, health supplements, bedding, accessories, and more.

Placing an order is easy! Simply browse our products, add your desired items to the cart, and proceed to checkout. You can create an account for a faster checkout process in the future or check out as a guest.  You can also sign up for a subscription for products that you will continually want to receive.

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

No, sorry.  We do not offer any international shipping.  Our purchase options are to Buy Online here and Pick up at your local store.  Another options is to Buy Online here and we can deliver to you.  Please check your address is within our local delivery radius.  Typically we serve locations that are within 8 miles of our stores.  Please check with your closest store to confirm delivery options.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receipt for a full refund or exchange. Please ensure that the product is unused and in its original packaging. You can find more details about our return policy [here].

If you receive a damaged or incorrect item, please contact our customer service team immediately atorders@petevolution.com. We will arrange for a replacement or refund as soon as possible.

If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to make changes if the order has already been processed or shipped.

Our customer service team is here to help! You can reach us via email atsupport@petevolution.comor by phone at 1-800-123-4567. Our office hours are Monday to Friday, 9 AM to 5 PM (CST).

Yes, all our products are carefully selected to ensure they are safe and suitable for pets. We work with reputable brands and suppliers who meet high safety and quality standards.  We focus on high quality and ethically sourced brands.

Yes, we have a “Membership Program” that offers 10% discount on all product purchases and services . Sign up for our newsletter to stay updated on the latest deals and special offers. You can also follow us on social media for exclusive promotions.

Creating an account is easy! Click on the "Sign Up" button at the top right corner of our website, fill in your details, and submit. Having an account allows you to track your orders, save your favorite products, and enjoy a faster checkout process.

Yes, we offer digital gift cards that can be purchased on our website or in our stores. They are a perfect gift for any pet lover and can be used to buy any product from our store either in person or online here.

You can stay updated by subscribing to our newsletter, following us on social media, and regularly checking our website for the latest news and offers.